Return and Exchanges

Returns, Exchanges & Quality Assurance Policy

At The Beauty Code, client satisfaction, hygiene standards, and product freshness are our highest priorities. Because every item listed on our website is placed as a direct, personalized custom order specifically for you from authorized brand retailers abroad, our return and exchange guidelines are structured to protect product authenticity and safety.

Order Cancellations & Order Modifications
Once international retailer procurement and overseas transit begin, orders cannot be canceled, redirected, or refunded due to change of mind.

Damaged, Defective, or Incorrect Items
We inspect all shipments thoroughly prior to domestic dispatch across Egypt. However, in the rare event that an item arrives damaged, defective, or incorrect, please notify our team within 24 hours of receiving your package.

• How to File a Claim: Contact our dedicated support team via WhatsApp or Instagram DM with your order number, unboxing video, and clear photos showing the damaged product and outer packaging.

• Resolution Process: Upon verification, we will immediately arrange for a complimentary replacement or store credit or refund.

Hygienic Sourcing & Non-Returnable Goods To maintain 100% authenticity and uncompromising hygiene standards for all clients, opened cosmetics, active skincare, unsealed liquids, and personal care products are strictly non-returnable and non-refundable once delivered. Please review shade selections and formula details carefully with our beauty support team prior to purchasing.