Request A Custom Order
Custom Order Request
Custom Requests — FAQ & Authenticity
How do I place a custom order for unlisted items or specific shades?
Send us the product name, shade, or direct link via WhatsApp or Instagram DM. Our team will verify international availability, provide you with the final price in EGP, and process your custom order directly from official authorized stores abroad.
What are the delivery timelines and payment requirements?
Custom orders are imported with two available speeds:
Express Shipping: 7–14 business days.
Standard Shipping: 14–28 business days.
Pre-payment via InstaPay, Telda, or Vodafone Cash is required upon order placement.
Are custom-ordered products guaranteed authentic?
Yes, 100%. Every custom request is purchased directly from official brand websites or authorized global distributors (e.g., Sephora US), guaranteeing original packaging and fresh product batches every time.